TESCO customers have complained about problems making payments for shopping deliveries after an issue at the supermarket giant.
The UK’s largest grocery chain said it has now resolved the problem, which was first reported on Wednesday morning.
More than 200 people reported issues related to Tesco’s platforms, according to the DownDetector monitoring website.
The company apologised for the issue, which it said “briefly” impacted a small number of its customers.
@Tesco I'm waiting for a delivery but just got a message that says there's a payment problem. When I go to fix it, I get this page. Please help, I need this delivery today. pic.twitter.com/OMUE3BWjjW
— Giuseppe Sollazzo (@puntofisso) October 15, 2025
It is understood that the issue affected a very small proportion of payments, both online and in some stores.
The overwhelming majority of payments were processed normally.
Shoppers took to social media to report that they received messages from the retailer to say that payments for grocery deliveries had failed.
Customers who received payment failure messages said they also faced issues accessing the retailer’s app in order to sort out their payments.
One Twitter/X user said: “Tesco, seems there is a problem with your payment system.
“I got message saying my payment has failed for today’s delivery.
“When I try to update payment details, the system fails to proceed.
“I have tried on web as well as app but there is no luck.”
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A Tesco spokesman said: “We have resolved an issue that briefly affected a small number of our customers earlier this morning.
“We’re sorry for the inconvenience.”
It comes days after thousands of Vodafone customers were left without internet access after a major outage impacted its broadband and mobile services.
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