SCOTRAIL has announced a key ticketing change to help passengers as Storm Isha continues to cause disruption.
Restrictions on tickets dated January 21 and 22 are being lifted, meaning passengers can travel on any service on the route within two days of the date on the ticket.
For example, somebody booked to take a train from Glasgow to Helensburgh on January 21 could take a service on January 22 or 23 instead.
We've lifted all ticket restrictions on ScotRail services. If you've got a ticket dated 21 or 22 January, you can travel up to 2 days after the date on your ticket.
— ScotRail (@ScotRail) January 22, 2024
If you need a refund on an unused ticket, visit https://t.co/QJYDfd7Dmi. There are no fees for this. pic.twitter.com/4SQYh6DQBc
The company also told customers they could get refunds on unused tickets related to the disruption - more information can be found HERE.
Scotland's railway has been severely disrupted by the storm, with all services stopping at 7:00pm on Sunday night.
Glasgow Queen Street station was deserted on Monday morning after a wall crashed down near the low level tracks.
READ MORE: Storm Isha: Queen Street a 'ghost town' as wall crashes near tracks
Writing on Twitter/X on Monday morning, Network Rail Scotland said: "At Glasgow Queen Street low-level, a nearby building’s boundary wall and fence has blown onto the railway, with one part hanging above the track precariously.
"This needs rope-access staff and mobile work platform to remove safely, which will take time."
Later in the morning, the government agency wrote: "The substantial weight and precarious position are proving difficult to overcome.
"We’re working to secure a track machine to help us shift it."
At Glasgow Queen Street we’ve been working to move the wall and fencing, but the substantial weight and precarious position are proving difficult to overcome. We’re working to secure a track machine to help us shift it. @ScotRail @transcotland #StormIshahttps://t.co/V1xAz5gRgW pic.twitter.com/BuUZzhcWHv
— Network Rail Scotland (@NetworkRailSCOT) January 22, 2024
In Gartcosh, a tree fell on the overhead wires, causing a fire and damaging overhead line equipment.
Writing on Twitter/X on Sunday night, Network Rail Scotland said: "Our teams are responding to reports of a fallen tree on the overhead wires at Gartcosh, near Cumbernauld."
"On arrival at Gartcosh, we discovered this huge tree.
"It caused a small fire and has significantly damaged our overhead line equipment and fence. Many thanks to @fire_scot for their attendance!
"We’re working on a repair plan, but work won't begin until winds ease."
/2 On arrival at Gartcosh, we discovered this huge tree. It caused a small fire and has significantly damaged our overhead line equipment and fence. Many thanks to @fire_scot for their attendance! We’re working on a repair plan, but work won't begin until winds ease. pic.twitter.com/73UZwcMmCE
— Network Rail Scotland (@NetworkRailSCOT) January 21, 2024
Many ScotRail services have resumed operation since Sunday night, however some had not been restored by midday on Monday.
As of early Monday afternoon, the company said the following lines remained closed:
- Edinburgh - Glenrothes via Cowdenbeath
- Ladybank - Perth
- Perth - Pitlochry
- Glasgow Queen Street - Anniesland via Summerston
- Far North & Kyle lines
- West Highland lines
- Glasgow Central - Edinburgh via Shotts/Carstairs
- Glasgow Central - Gourock/Wemyss Bay
- Glasgow Central - East Kilbride
- Glasgow Central - Lanark
- Glasgow Central - Cathcart Circle, Neilston & Newton
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