THE head of the biggest health board in Scotland has issued an apology for "distress and anxiety" caused by bungles in its flu vaccination programme.
NHS Greater Glasgow and Clyde (NHSGGC) has come under sustained criticism for its handling of the annual jag scheme amidst fears that the pandemic could make this year's flu season deadlier than others and cause a crisis for the health service.
Some pensioners in the area, which stretches from Gourock to Alexandria and beyond, were only notified about their appointments after they had happened.
Otherse have had no information at all.
The health board now says all remaining letters to the over-65 age group will be sent this week and their vaccinations will be scheduled before the end of November.
Jane Grant, NHSGGC chief executive, said: "On behalf of the health board, I would like to sincerely apologise to all those people who have experienced issues with their flu vaccination appointments.
"We are very sorry for any distress and anxiety this has caused, especially among the more vulnerable members of our local communities.
"There have been a number of challenges with the delivery of the flu vaccination programme and we have taken action to ensure this situation never happens again."
She added: "For those who received their letter after their appointment date, we will ensure that you get an alternative appointment.
"We understand that many people have struggled to get through to our appointment line and we are very sorry for that."
The health board said it has taken on 20 call handlers to help with the number of people contacting them over the vaccination.
Senior members have also met local politicians to discuss the concerns raised.
Last week, NHS Lanarkshire apologised over letters received after patients' appointment dates.
It also took on extra staff as it became the health board area with the highest rate of coronavirus infection across Scotland.
Grant added: "The flu vaccination programme has been especially challenging this year due to the increased number of eligible people and because it is vitally important that we adhere to physical distancing guidelines when administering vaccinations.
"However, we will make sure that we learn the lessons from what has happened this year and put measures in place to avoid these issues being repeated."
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