A NEW map has been launched to help people living in rural communities in Scotland identify unfair delivery fees, due to concerns that residents are being asked to pay “shocking” charges reaching hundreds of pounds.

After entering a postcode, the website compares charges for a range of parcel sizes from six major companies and users from around Scotland and can also find out which online UK retailers deliver to their area.

Research carried out for the service uncovered examples including a resident of Mull being asked to pay a £230 delivery charge for a television. 
In another case, a person living in Moray was asked to pay an additional £50 for a mobility scooter to be sent to their home – despite the website advertising free UK delivery.

In 2019, Scottish shoppers had to pay an extra £40 million in delivery surcharges compared to the rest of the UK, according to research carried out by the Scottish Parliament Information Centre.

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The free service launched today at www.fairdeliveries.scot is part of Scottish Government action to make delivery charges more transparent.
Business Minister Jamie Hepburn said it had uncovered “shocking stories of unfair charges”, while the Covid-19 pandemic meant it was more vital than ever to be able to shop online.

He said: “This website shines a spotlight on delivery charges, making it easier for everyone – particularly those in our rural, island and remote communities – to find the best deal and encourage companies to review their pricing.

“We found that people living in the Highlands and Islands face 21% higher postal charges on average compared to south western Scotland. 

“If you live in the Outer Hebrides, Shetland or Orkney, you’ll face average surcharges of at least 25% compared to Glasgow and have virtually no access to home delivery.”
He added: “The coronavirus pandemic has seen a dramatic increase in online shopping, with the delivery sector providing a lifeline. 

“Now, more than ever, it is vital that delivery charges are fair and transparent and people have access to the information they need to make informed choices.”

Derek Mitchell, Chief Executive of Citizens Advice Scotland (CAS), said research carried out over the last decade had shown many people in remote and rural areas of Scotland have to deal with unfair delivery practices.

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He said: “Higher prices and a lack of transparency on pricing policies are all too common. 

“Rural communities deserve a fair deal and CAS will continue to work with the Scottish Government to fight for their interests and to seek practical solutions.”

The Parcel Delivery Map allows individuals and businesses to compare delivery prices paid against Scotland-wide averages and track pricing discrepancies across postcodes.

The website draws on pricing quotes from six major delivery companies and seven national online retailers across all 1029 postcode sectors in Scotland.
SNP MSP Richard Lochhead, who has led the campaign against unfair delivery charges, said far too many retailers and couriers continue to charge “sky-high” fees.

He added: “It’s simple – Scottish shoppers shouldn’t face added fees simply because of their postcode.”