THE Scottish firms Loganair and Barrhead Travel have both ranked near the bottom in a survey of more than 77,000 Brits about customer service during the coronavirus lockdown.

The survey, conducted by, assigned a "net experience score" to each company with over 100 respondents by subtracting the percentage of people who had "poor" ratings from the percentage of those who had "great" ones. 

In overall rankings Loganair was placed 49th out of 70, with a net experience score of negative 73.

Barrhead came 60th with a score of -87. 

The Manchester-based Travel Counsellors came top of the survey with a score of +84, while budget retailer Alpharooms came bottom with a score of -99.

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Jet2 and Jet2 Holidays did well out of the survey, scoring top on number of customers refunded (on 87%) and in the top 5 of overall satisfaction.

Big name carriers such as Ryanair, Virgin Atlantic and Virgin Holidays scored very low, with net experience scores of -89, -88 and -88 respectively. 

Of the customers who responded about Barrhead and Loganair, just 6% said they had received refunds for bookings cancelled by the firms. 

Loganair was also placed 8th on the list of the ten longest waiting times for refunds. 69% of their customers said they had waited for over 2 months. 

The survey ran between June 30 and July 6 and had 77,101 individual responses.

Moneysavingexpert said that while it is not a statistical random sample of the UK public, "this huge survey does paint a strong picture of what's going on".

Meanwhile, Hello Safe have put together an interactive map of the world showing where Scots can and cannot travel under current Covid-19 restrictions.