TSB has reported a surge in demand on its mobile app and online banking service during the coronavirus pandemic.

Since lockdown began on March 23, the bank’s data shows that the average number of customers registering to use its mobile app has nearly trebled, from just over 1270 to 3480 every day – reaching 4000 on some days.

Enrolments for its internet banking service has also risen, by over 137% in the same period.

Research conducted into the uptake of TSB’s mobile and online banking options shows that more than a quarter of those using them are feeling more confident using the services (27%).

Two-thirds (69%) say they have benefited from the convenience, while 66% have enjoyed the advantage of having 24-hour access to their finances.

83% reported that the reason for using mobile or online banking was to view their balance, while 73% said it was for money transfers, and 52% reported that they make use of the services to pay their bills.

A quarter of respondents to the research (25%) said that they will be making more use of mobile and online banking after the pandemic than they had been prior to it.

TSB’s chief operating officer, Suresh Viswanathan, said: “This shows the size of the shift in the way people are banking.

“Not only are more customers discovering the benefits of banking and shopping online, but it’s also encouraging to see there’s an increased level of confidence amongst consumers.

“By combining the great service in our branches and over the phone with even more functionality in digital banking we can meet our customers’ needs however they choose to bank with TSB.”

Fear of fraud has also continued to be a worry, especially during the pandemic. For customers over the age of 55, 50% of those with a smartphone use of mobile banking.

This figure jumps to 87% for the 18-34 age group.

The main reasons for over 55s not using the service as much were given as worrying about the risks of banking fraud being committed (39%), while 37% said they were concerned about losing their phones and subsequently risking having their bank details compromised.