FINANCIAL penalties imposed on ScotRail for substandard facilities have fallen again despite more than half of targets for trains and stations being missed.
Transport Scotland’s latest performance figures reveal ScotRail has been hit with £687,422 in penalties for falling short of required standards on issues including litter, timetables, toilet conditions at stations, and reservations on board trains.
Despite missing 23 of the 38 targets between April and June, the money withheld from the train operator fell for the sixth consecutive quarter –down from £1,180,571 during the same period last year, a 43% drop.
In the latest Service Quality Incentive Regime (Squire) assessments, ScotRail-operated stations missed 12 of the 21 targets and its trains fell short in 11 of the 17 categories.
ScotRail’s head of customer operations Phil Campbell said: “Everyone at ScotRail is working flat out to improve the quality of our service, and these figures show the considerable impact the efforts of our people have already had.”
A Transport Scotland spokeswoman said: “These latest Squire results are evidence of the recent positive progress and the ongoing efforts to ensure this continues, particularly around staff recruitment and training.”
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