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On this page you will find a range of Frequently Asked Questions and other information about subscriptions, registration and accessing content on The National and our native app.

For non-subscription Frequently Asked Questions, please go here.

Why subscribe to The National?

At The National and on our website, we passionately believe in the value of good national journalism and providing in-depth national news coverage. If you share that belief you can experience the benefits of unlimited news access from journalists you know and trust on your favourite devices - subscribe today.

Why should I pay for a subscription when I can access news for free on other sites?

Only The National subscribers can enjoy unrestricted access to extensive national coverage from Scotland’s best journalists across your favourite devices.

What's included in The National subscription packages and what do they cost?

We provide two superb subscription options and both provide unlimited news access via our desktop and mobile websites, daily newsletters and the chance to join the online commenting community.

If you’d rather not subscribe just now, then please just register to access 6 more articles each month.

Can I subscribe to both the newspaper and the digital content?

Sorry, unfortunately at the moment we do not offer a newspaper subscription for The National.

How will you use my data and what will you do with my details?

We respect your privacy and take protecting it very seriously. Our Privacy Policy covers what data we collect and how we use it. You can login to your account at any time, to update your details and unsubscribe from emails, and you can change or cancel your subscription here.

Protecting your payment details is paramount. All payment information we receive is encrypted using the latest security technology and your payment data is never stored on our systems.

How do I cancel my digital subscription?

In order to cancel your agreement with us, log in to your PayPal account, go to your Profile page and click My Pre-approved Payments or you can contact Customer Support on 0141 302 7300 or email digitalsubscriptions@newsquest.co.uk for assistance.

How do I cancel my digital page-turning subscription?

Whether you place an order for 1 month, 3 months, 6 months, 12 months as advertised you will be entitled to a cooling off period of 7 days from when you order is placed. All cancellation requests should be emailed to us at digitalsubscriptions@newsquest.co.uk or by telephone on 0141 302 7300.

The National App is available on all Apple, Android and Amazon devices and is available free to all full digital package customers with a subscription via Pagesuite. Enter your Pagesuite log in details to the subscription tab within the app for access. Any problems please email us at digitalsubscriptions@newsquest.co.uk or telephone us on 0141 302 773.

Can I put my subscription or membership on hold or take a break during holidays?

Sorry, this is currently not possible.

How do I log in?

You may login here using the email address and password you used during registration.

You should use the same credentials to login the tablet and smartphone apps as well.

I’ve forgotten my password?

If you’ve forgotten or don’t know your password you can reset it.

For all Pagesuite passwords to be reset please call 0141 302 7733.

When I register, it says my email address is already in use?

It is most likely that you have already registered on this site or another site owned by our parent company, Newsquest Media Group Ltd. All you need to do is login using this email address and your password. If you have forgotten your password, simply click here to reset it.

I cannot register or I am having other technical difficulties - what do I do?

If you are still having trouble registering please contact Customer Support on 0141 302 7300 or email digitalsubscriptions@newsquest.co.uk with full details of the issue you are experiencing and, if relevant, the error message that the system is displaying.

What browsers do you support?

The websites have been developed to support the latest versions of most popular web browsers, including Internet Explorer, Firefox, Chrome and Safari.

If you are having technical issues of any sort, please contact Customer Support on 0141 302 7300 or email digitalsubscriptions@newsquest.co.uk with full details of the issue you are experiencing