VODAFONE is set to create about 100 customer service jobs in Glasgow as part of the biggest expansion of its workforce for years.
The telecoms giant said its third-party customer service partners will create close to 200 further jobs in the west of Scotland.
Overall, Vodafone itself plans to take on 2,100 staff. In addition to Glasgow, there will be about 800 new jobs in Manchester, almost 150 in Newark, Nottinghamshire and more than 150 in Stoke-on-Trent.
Customer service partners will employ 600 people in Newcastle upon Tyne and 100 in Cardiff.
Vodafone UK chief executive Nick Jeffery said: “These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment.
Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support.”
Vodafone said the new jobs will enhance the quality of service for its 18 million UK customers as part of a three-year, £2 billion investment programme in its network and services.
Why are you making commenting on The National only available to subscribers?
We know there are thousands of National readers who want to debate, argue and go back and forth in the comments section of our stories. We’ve got the most informed readers in Scotland, asking each other the big questions about the future of our country.
Unfortunately, though, these important debates are being spoiled by a vocal minority of trolls who aren’t really interested in the issues, try to derail the conversations, register under fake names, and post vile abuse.
So that’s why we’ve decided to make the ability to comment only available to our paying subscribers. That way, all the trolls who post abuse on our website will have to pay if they want to join the debate – and risk a permanent ban from the account that they subscribe with.
The conversation will go back to what it should be about – people who care passionately about the issues, but disagree constructively on what we should do about them. Let’s get that debate started!
Callum Baird, Editor of The National
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here